FAQ – Aquaflask.mt

FAQ

PRODUCT INFORMATION

AquaFlask stands out by combining multiple premium features in one bottle. Each bottle uses double‑walled 18/8 stainless steel and vacuum insulation, which helps keep drinks hot for about 12 hours and cold for up to 24 hours. The wide‑mouth lid is designed to be leak‑proof and easy to clean or refill. AquaFlask bottles also have a durable powder‑coated finish, are BPA‑free, ice‑cube friendly, dishwasher‑safe, and allow you to swap lids and protective boots to suit your needs. These features, along with a range of sizes and colours, make AquaFlask different from many other insulated water bottles.

All AquaFlask bottles and parts are BPA-free.

With the exception of the plastic bottle, all AquaFlask bottles have a double wall insulation which keeps your drinks hot for 12 hours and cold for 24 hours. No matter the weather, your drinks are at the right temperature.

We use 18/8 stainless steel for our bottles, with a durable powder-coated exterior.

Yes they are! You don’t have to worry about spills.

AquaFlasks are intended primarily for water, coffee and other non‑acidic beverages. Carbonated or acidic drinks can build pressure and may affect the lid seal over time. If you do use carbonated drinks, open the flask slowly to release pressure and clean it thoroughly afterwards.

Yes. AquaFlask bottles come in multiple sizes (14 oz, 18 oz, 22 oz, 32 oz, 40 oz, 64 oz and 84 oz) and a wide range of colours such as Space Black, Cherry Red, Ballet Pink and others. Colour availability varies by size and collection.

USAGE & CARE

Yes, AquaFlask bottles are dishwasher safe. We recommend using a dishwasher cycle at 90 degree or below to maintain the product’s quality. Lids may also be put in the dishwasher but we recommend washing them by hand to prolong their durability.
Prolonged exposure to high temperatures may cause minor wear over time.

AquaFlask bottles are not suitable for the freezer or to be used in the microwave.

Yes. AquaFlask offers a Kids Collection with smaller, lighter bottles and fun colours.

Rinse the bottle with warm water after each use and wash it regularly with mild soap and a bottle brush. For a deeper clean or to remove odours, fill the bottle with warm water and a tablespoon of baking soda or white vinegar, let it sit for a few hours, then scrub and rinse thoroughly. Avoid using abrasive cleaners.

ACCESSORIES

We offer boots, paracords, and silicone bands. Make your bottles yours with these colorful and useful accessories

Some Aquaflask lids and boots fit multiple sizes, but not all. Please check the product description to know if it will fit your Aquaflask.

Yes we offer replacement parts like lids, boots, and straws. Check out the accessories section for availability.

ORDERS & SHIPPING

Aquaflask in Malta can be bought online or at our retail outlet at Garmmo Ltd in Attard.

Yes we do!

Orders are prepared as soon as we receive them. Please allow 2-3 days for delivery.

At the moment, there is no way to track delivery.

Delivery is free when you spend Eur 60 and over. Otherwise, a standard delivery fee of Eur 5.90 applies.
You may also choose to pick up your order for free at our outlet at Garmmo Ltd. Just choose the pick up option upon check out.

RETURNS & WARRANTY

Due to the item being of a personal nature, we do not allow any returns or exchanges due to change of mind.

We are sorry that you received a damaged item.
Kindly contact us immediately on info@aquaflask.mt with photos of the damage and we will be happy to exchange it for you if the damage is a manufacturing defect.

Yes. AquaFlask offers a 1‑year limited warranty covering manufacturing defects such as leaking caps, loss of insulation or rattling sounds. Cosmetic wear and tear is excluded.

Please keep your store or online receipt to claim the warranty. We are sorry but we are unable to provide a replacement without proof of purchase.